Personalised Care – Conversations and Shared Decision Making (Cohort 2)


This is for all Health and Care staff and volunteers across all organisations in the North East and North Cumbria Integrated Care System.


The course will cover an introduction to what Personalised Care is and the skills needed to begin embedding Personalised Care conversations and Shared Decision Making in Health and Care. It will challenge practice with the aim to changing mind-set of workers and volunteers so that personalised care becomes part of everyday practice. This will enable staff to also share best practice and will therefore impact positively on service user and patient outcomes.


  • Improve knowledge of Personalised Care
  • Introduce the Model of Personalised Care
  • Learn about how coaching skills can improve delivery of Personalised Care
  • Learn about Support and Services available to signpost to
  • Practice embedding Personalised Care conversations in your role
  • Look at tools to aid with Personalised Care
  • Utilise the 'three talk model' of shared decision making when having personalised care conversations.


  • Improve knowledge of Personalised Care.
  • Embed a Personalised Care approach in practice.
  • Enable staff and volunteers across Health and Care to start a Personalised Care Conversation.
  • Embed shared decision making and coproduction into every day practice.
  • Encourage staff to share their approach and knowledge with others.
  • Improve care delivery and outcomes for service users across the sectors by working in coproduction.


Attendees to complete the Core skills E-learning on the Personalised Care Institute Website prior to attending the course. Link to be sent on confirmation of booking along with pre course survey: 


"This was an excellent training session and such a key aspect of health care, looking at people as individuals and making us all think how often it's the little things we do or can't do anymore that can impact hugely on our health and wellbeing."

"Having learnt about the 3 talk model of shared decision making, I feel I have more tools to use when having personalised care conversations with my patients."


Further E-learning on the Personalised Care Institute (PCI): 
Sage and Thyme 
Connect 5
Coaching 1 day course


If you have any queries about registering to this event, or any special requirements, please contact [email protected]

Bespoke and face to face courses can be accommodated upon request. Please contact [email protected]

Please note: this session was formerly known as 'Personalised Care – Start the Conversation'.

Event Details

Event date 27 April 2023 9:30 am
Event end date 27 April 2023 12:30 pm
Registration Start Date 15 March 2023
Available places 7
Cut off date 20 April 2023
Individual Price Free
Training Room, Workington Community Hospital, Workington, Cumbria, CA14 2RW
Training Room, Workington Community Hospital, Workington, Cumbria, CA14 2RW
Training Room, Workington Community Hospital, Workington, Cumbria, CA14 2RW
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